Privacy Statement and Cookies
Introduction
Flanders Ship Repair Group (FSR Group) is committed to protecting your privacy. This statement explains the actions we take to safeguard your personal data when you visit our website. It describes what personal data we collect, the purposes for which we use such data, and your choices regarding our use of your data. By using our site or by providing your information during your contact with us, you agree to the data collection and use practices described in this privacy statement.
In this statement, “personal data” refers to information that can identify an individual, such as a name, postal address, email address, or telephone number. When other data—such as email newsletter preferences, product purchases, or customer product preferences—are linked to personal data, that information is also considered personal data.
Our Data Collection
Data collected directly from you
You can generally visit our website without entering personal data. On some pages, we request personal data so we can provide a service or complete a transaction you have requested. You may also provide personal data when you contact us (e.g., asking a question or requesting customer support). The personal data we collect or receive may include:
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Contact details such as your name, title, company/organization name, email address, telephone and fax numbers, and physical address
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Your email marketing preferences
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Information used to customize and facilitate your use of our websites, including login details and technical information
You are not required to provide this information. However, if you choose not to provide it, we may not be able to deliver the requested service or complete your transaction.
Data collected automatically
We collect data about your visit to our sites, including which pages you view, the number of bytes transferred, the links you click, the materials you access, and other actions taken on sites of Flanders Ship Repair Group (FSR Group). We may combine this information with your personal data and use the combined data in accordance with this privacy statement.
We also collect standard information sent by your browser to every website you visit, such as your browser type, capabilities, and language, your operating system, the date and time you accessed the site, and the website from which you linked to one of our sites. We do not combine this standard information with other personal data.
Our Use of Data
Website and product improvement
We may use your personal data to perform business analyses or to make our site easier to use by eliminating the need to repeatedly enter the same information or by customizing our sites according to your preferences or interests.
Communication
We may use your personal data to inform you about products or services made available by Flanders Ship Repair Group (FSR Group) that you may be interested in. You may opt out of receiving promotional messages by using the contact details provided in this privacy statement. Each promotional email also contains an unsubscribe link. If you unsubscribe, we will remove you from the relevant list within 10 working days.
In addition to the uses described above, we may use data to detect, prevent, and respond to fraud, intellectual property violations, breaches of our terms and conditions, violations of law, or other misuse of our sites.
Our Use of Cookies and Web Beacons
Cookies are text files containing small amounts of data that are downloaded to your hard drive or browser memory during your visit to a Flanders Ship Repair Group (FSR Group) site. Cookies help us tailor the content and layout of our websites and recognize computers or devices that have visited our sites before. Cookies serve several functions, such as remembering your preferences or helping to improve site performance and usability.
Our sites may also contain electronic images called “web beacons” (or sometimes “single-pixel gifs”), which allow us to count the number of users who have visited specific pages. We may include web beacons in promotional emails or newsletters to determine whether messages were opened or acted upon.
Categories of Cookies
Strictly Necessary Cookies
These cookies are essential for navigating our sites and using features such as search functions. Without them, services you request cannot be provided. These cookies do not collect information for marketing or tracking.
Example: a shopping cart cookie.
Performance Cookies
These cookies collect information about how you use our sites—for example, which pages you visit most and whether you encounter error messages. They collect only anonymous data and are used to improve website functionality.
Example: Google Analytics cookies.
Functionality and Profile Cookies
These cookies store information you provide, such as language preferences or user profile elements. They help ensure that your experience on our sites and Flanders Ship Repair Group’s (FSR Group’s) marketing activities are relevant to you. They do not track your browsing on other websites.
Managing Cookie Preferences
You can choose to accept or refuse cookies. Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies or notify you when a cookie is being placed. If you refuse cookies, some website features may not function properly.
Our Use of Web Analytics
Flanders Ship Repair Group (FSR Group) uses standard web analytics tools such as Google Analytics. Data generated by these cookies (including your IP address) will be transferred to and stored by Google on servers in the United States. Google may share data with third parties when required by law or when those third parties process the data on its behalf. Google will not associate your IP address with any other data it holds.
You can disable web analytics using opt-out tools.
Google Analytics opt-out link.
Our Use of Marketing Tools
Flanders Ship Repair Group (FSR Group) uses MailChimp as its email and marketing automation platform. Data you provide is transferred to MailChimp for processing in accordance with MailChimp’s privacy policy and terms. You may unsubscribe from marketing emails at any time via the “Unsubscribe” link in any email or by contacting info@fsr.be.
Do-Not-Track Signals and Similar Mechanisms
Some browsers send Do-Not-Track signals to websites. Because browsers differ in how they implement this feature, and there is no consensus on what websites should do when receiving such signals, Flanders Ship Repair Group (FSR Group) currently does not respond to them. If an industry standard emerges, we will revisit our approach.
Media
If you are a registered user and upload images to the site, avoid uploading images containing EXIF GPS location data. Visitors to the site can download such images and view the location information.
Contact Forms
When you send an email via our contact form, your name and email address will be used solely for sending the message. Your data is not stored afterward.
Disclosure of Your Personal Data
Except as described below, personal data collected through our sites or provided during contact with us will not be shared outside Flanders Ship Repair Group (FSR Group) without your consent.
Disclosure to Service Providers
We contract with other companies to perform services on our behalf, such as website management, data transmission, site analysis, and business analytics. We provide these companies only with the personal data necessary to deliver their services. These companies may not use the data for any other purpose.
Disclosure for Other Reasons
We may disclose personal data when required or permitted by law, to comply with legal processes, to protect our rights or property, or—in urgent circumstances—to protect personal safety.
Security
Flanders Ship Repair Group (FSR Group) is committed to protecting the security of your personal data. We use various technologies and procedures to protect your data from unauthorized access, use, or disclosure. For example, personal data is stored on systems with restricted access in secure facilities. It is your responsibility to keep your password confidential. When you browse a site where you are logged in, we verify your identity using an encrypted cookie.
How Long We Store Personal Data
We keep your personal data as long as necessary to provide the products and services you have signed up for. We may also retain data to comply with legal obligations, respond to inquiries, resolve disputes, meet legitimate interests, and enforce our rights. Storage duration is determined by criteria such as contractual requirements, legal retention periods, regulatory guidelines, and industry standards.
Links to Other Websites
Our website may contain links to websites operated by other organizations over which we have no control. This policy does not apply to those websites; we recommend reading their privacy statements. We disclaim responsibility for the privacy practices, content, or terms of such websites.
More Information About Contacting the Data Protection Authority
The Data Protection Authority (formerly Privacy Commission) oversees compliance with data protection laws in Belgium. If you have questions or wish to file a complaint about how Flanders Ship Repair Group (FSR Group) handles your personal data, you may contact the authority via:
Website: www.privacycommission.be
Telephone: 02 274 4800
Address: Drukpersstraat 35, 1000 Brussels
Reviewing Your Personal Data
In some cases, you can review and correct personal data by revisiting the page where you submitted it. You may also request access to your personal data or ask Flanders Ship Repair Group (FSR Group) to stop using it by contacting us using the details below. We may take steps to verify your identity before providing access.
You can help keep your data accurate by notifying us of changes to your postal address, email address, or phone number.
Consent to International Transfer of Personal Data
Personal data collected via our sites or provided during contact with us may be transferred to the United States or other countries where Flanders Ship Repair Group (FSR Group) or its agents operate. Although data protection laws may differ, we will take reasonable steps to protect your privacy. By using our websites or contacting us, you consent to such data transfers.
Children’s Data
Flanders Ship Repair Group (FSR Group) does not knowingly collect data from children and does not direct its websites toward children.
Enforcement of This Privacy Statement / Contact Details
If you have questions regarding this statement or our handling of your personal data, please contact us at info@fsr.be. We will respond promptly and work toward a satisfactory solution.
Changes to This Privacy Statement
Flanders Ship Repair Group (FSR Group) may update this privacy statement from time to time. When changes occur, we will update the “Last Updated” date at the top and bottom of the statement. If we make significant changes to how we collect, use, or share your data, we will notify you by email (using the last email address you provided) and/or prominently announce the changes on our sites.